Widerrufsrecht

Return & Refund Policy

1. Standard 30-Day Returns

  • Request a return within 30 days of delivery.
  • Items must be unused, in original packaging with tags.
  • Proof of purchase (receipt/order number) required.
  • Start your return by emailing support@mtehfyaf.com.

2. EU 14-Day Right of Withdrawal

If your order ships to the European Union, you may cancel or return it within 14 days for any reason.

  • Same return conditions apply (unused, with tags + packaging).
  • Refunds processed as below.

3. Damages, Defects, or Wrong Items

Contact us immediately at support@mtehfyaf.com upon delivery.

4. Non-Returnable Items

  • Perishable goods (food, plants, flowers).
  • Custom/personalized items.
  • Personal care products (beauty, skincare).
  • Hazardous materials.
  • Sale items or gift cards.

5. Refund Process

  • Once we receive and inspect your return, we ll notify you of approval.
  • If approved, refunds are issued to your original payment method within 10 business days.
  • Bank processing times may vary.
  • Haven t received your refund after 15 days? Email support@mtehfyaf.com.

How to Return

  1. Email us first at support@mtehfyaf.com for approval.
  2. If eligible, we ll send a refund address and instructions.
  3. Ship your item back unauthorized returns will not be accepted.

Questions? We re here to help: support@mtehfyaf.com.